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October 23, 2024
Viewpoints
How Contact Centers Can Leverage AI to Improve the Agent and Customer Experience
01 Jul 2024
AI is not ready to replace agents just yet, but it's advancements are making it more useful. (Featured on SmartCustomerService.com.)
The Tipping Point
Where Does CRM Adoption Stand Today?
11 Oct 2024
From data-entry drudgery to making people's work lives easier (and more productive).